Returns

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GORILLA WHIPS RETURNS

We stand by our products and are confident you will love them! We guarantee your satisfaction! If you're not satisfied, you may exchange or return merchandise purchased on GorillaWhips.com for a full refund, less the original shipping charges and 15% restocking fees, within 30 days of the purchase date.  You are responsible for the shipping charges incurred both on your original order as well as the charges to get the product back to us. If your item has been opened or used, restrictions may apply.

If you purchased your Gorilla Whips product through a certified retailer, please follow their return policy for refunds.  If you do not have any luck there, let us help you out!  For up to 30 days, and with proof of purchase, gift receipt or a packing slip from a Gorilla Whips certified retailer, you may exchange an unopened Gorilla Whips product for store credit (only valid on GorillaWhips.com).  You will just have to cover shipping it back to us.  If your item has been opened or used, you are not eligible for an exchange. Please email us at Sales@GorillaWhips.com to initiate a return or exchange.
 
  
GORILLA WHIPS GUARANTEE
 
If it's a manufacturing defect:
Sadly our warranty is a case of the few reuining it for the many!  We love what we do and we certainly stand behind our product!  
It's very unlikely, but if your Gorilla Whips product broke for no apparent reason, then it may be a manufacturer defect.  Simply submit a claim, send the product back for a warranty inspection and tell us what happened.  If approved, we will set you up with 100% product replacement. Manufacturing defects must be reported within 9 MONTHS from the date of purchase. Note: Altering the item voids the warranty. (Altering includes, but is not limited to, cutting wires on the controller, cutting the whips to be shorter, rewiring original wiring setup, mounting on a different holder, changing the pin configuration, or running an oversized flag etc.)
Any signs of gouges, Stress marks or impact scratches on the led tubes wil void all Warranties. 
Submerging you whip voids all warrenty.  Our whips are watter resistent and do great in a rugged invironment, but for the few abusers..... full submersion in lakes, ponds, rivers, swamps, or anything else voids the warranty. 
Improper installation or running an over sized flag will also void warranty
Customizing and/or reprogramming your silverback remote also voids the silverback remote warranty.  if you begin programming the remote to do certain effects and you break it, you will need to buy a silverback replacement remote. 
 
 
Submit a claim:
Send an email to Sales@GorillaWhips.com, tell us your name, what product you have, your order number, and what happened to your Gorilla Whips product. We strongly recommend including video/photos. We will email you back within 5 business days letting you know the status of your claim.