Manufacturing defect
100%
No-charge new replacement
Lifetime manufacturing-defect coverage: when the product and defect are verified, receive a brand-new replacement—not a repair.
Warranty benefits
Buy once. Long-term value.
Eligible replacement and upgrade whips are 50% off the cost of the new product—no matter what you originally paid.
Customer-caused damage
50%
Off regular retail
After verifying your original purchase and eligibility, our team manually arranges a brand-new replacement at 50% off current regular retail. Program terms apply.
Style upgrade
50%
Off regular retail
After verifying your original purchase and eligibility, our team manually arranges an eligible brand-new newer style at 50% off current regular retail, no matter what you originally paid. Program terms apply.
New replacement. Not refurbished. Not repaired. No broken-whip return required.
Eligibility, ownership requirements, upgrade limits, freight and taxes are subject to the terms below and team review. This summary does not approve a claim or promise free shipping.
Request warranty supportUse appropriate Gorilla Whips springs and follow your application instructions. Avoid freeway or highway speeds with large flags on LED whips: substantial wind drag can damage the setup. An incident alone does not determine its cause.
Please review the warranty terms below. Claims and benefits are subject to eligibility and team approval.
Warranty & Returns
Warranty
We stand by our products and are confident you will love them! We guarantee your satisfaction! If you're not satisfied, you may exchange or return unused merchandise purchased on GorillaWhips.com for a full refund, less the original shipping charges and 15% restocking fees, within 30 days of the purchase date. You are responsible for the shipping charges.
If you purchased your Gorilla Whips product through an Authorized Dealer, please follow their return policy for refunds. If you do not have any luck there, let us help you out! For up to 30 days, and with proof of purchase, gift receipt or a packing slip from a Gorilla Whips Authorized Retailer, you may exchange an unopened Gorilla Whips product for store credit (only valid on GorillaWhips.com). You will just have to cover shipping.
Gorilla Whips Guarantee
Gorilla Whips Offers Lifetime Non Transferrable Warranty Coverage On LED Products.
If your Gorilla Whips just quit working for no reason, then it may be a manufacturer defect. Simply submit a claim on the form below, send pictures of all sides of the product, send the product back for a warranty inspection (if asked to do so, however we try not to), and tell us what happened. Customers are responsible for all warranty shipping costs, no exceptions.
Note: Altering the item voids the manufacturer defect warranty. Altering includes, but is not limited to, cutting wires on the controller, cutting the whips to be shorter, rewiring original wiring setup, mounting on a different holder, changing the pin configuration, or running an oversized flag etc. Any signs of gouges, stress marks or impact scratches on the led tubes will void its manufacturer defect warranty. Submerging your whip voids its manufacturer defect warranty. Our whips are water resistant and do great in a rugged environment, but for those that get really crazy, full submersion in lakes, ponds, rivers, swamps, or anything else voids the manufacturer defect warranty. Improper installation or running an over-sized flag will also void its warranty. Customizing and/or reprogramming your Xtreme Silver LED Whip remote voids the remote warranty. If you begin programming the remote to do certain effects and you break it, this voids the manufacturer defect warranty.
Gorilla Whips LED Whips can handle up to 12"x18" flags with our Heavy Duty Springs. Damage caused related to running larger 2'x3' or 3'x5' flags will be considered "customer caused", and are warrantied as described below.
Breaks & Other Issues Caused By The Customer + 50% Off Upgrades For Life
Gorilla Whips now offers coverage for broken whips or wear and tear caused by our customers. If you break your whip in a crash, hit a tree branch, or cause any other damage to the whip and/or parts, Gorilla Whips will replace the whip with a BRAND NEW WHIP (not repaired or refurbished), or other parts, for 50% of the retail price of the whip (without the cost of mounts, cables etc), plus shipping. Just submit a claim, send the product back (if we ask you to), pay the 50% + shipping, and we'll ship the brand new item to you quickly. ANOTHER HUGE BENEFIT of this warranty is that once you're a Gorilla Whips customer, you'll never pay retail for those LED whips again. Meaning: If you break your whips, you can use this warranty to upgrade to our latest and greatest model for 50% off.
Manufacturer Defect Warranty Coverage on Discontinued Whips
Gorilla Whips continuously works to improve our products. New LED Whip lines offer more innovative, brighter, and durable whips. If your LED Whip has been discontinued and is no longer available, Gorilla Whips will upgrade you to the newer version of your whip. If a newer version is not available, Gorilla Whips will upgrade your LED whip by one model. If your LED whip is no longer available and a set of whips is required for replacement, Gorilla Whips will discount your 2nd whip by 50% in order to have a matching pair.
Products NOT covered under any warranty, for any reason
Fiberglass whip rods/poles, flags, metals, and LED controllers.
Submit a warranty claim
Please allow 5 business days for us to process your claim. Please e-mail any questions to service@gorillawhips.com.